Today, as we recognize the one-year anniversary of Diebold Nixdorf, I want to acknowledge that this milestone is as much about you — our customer — as it is about us.
Socrates — either the Greek philosopher or a gas station attendant — is credited for saying that the secret of change is to focus all of your energy, not on fighting the old, but on building the new. The rate of change in the financial and retail space is happening faster than anyone imagined. We’ve been talking about this kind of dramatic change for a long time. Now, it’s happening – and Diebold Nixdorf is shaping and driving it. About one year ago, we combined to create the new leader for our industry – and our combination makes even more sense now than it did then. Given the combined strength of our new company, I think it’s safe to say that we are squarely focused on “building the new.”
Consumers count on connecting to the things they need and value, whenever they want. That’s why, with our increased scale and horsepower for innovation, we’ve developed solutions that change the way financial institutions and retailers interact with consumers, to make banking and shopping faster and simpler. To this end, we now are shaping the future of “connected commerce” with new, unmatched capabilities. For example:
- Diebold Nixdorf is the global leader in ATM software deployments, with the majority of the top banks in the world running DN software. Customers are increasingly gravitating toward our portfolio. In fact, if our software business was a standalone entity, we would rank among the world’s top 100 software companies.
- We are now the leader in cardless ATMs and have introduced a number of new concepts in banking and retail technology — including a partnership with Samsung SDS showcasing a cardless biometric ATM. These ideas pave the way for our customers to offer consumers new, innovative and secure ways to transact.
- Additionally, Diebold Nixdorf is pioneering the adoption of the mobile wallet. We recently introduced DN Mobile software, developed through a partnership with Kony. We now have the tools and experience to do some totally groundbreaking things for banking and retail.
- The resiliency of physical currency points to the need for digital payment methods to coexist with cash. So managing the “long tail of cash” should be a key component to any bank or retailer’s strategy. Given the combined scale and services expertise of our new company, we now have unmatched capability make this process much easier for you.
As our teams worked on our business combination and discussed the benefits it would bring, we knew that together we would be able to accomplish much more than we could individually. It’s very encouraging that in a recent survey, you said you have a strong bias toward working with Diebold Nixdorf. In fact, more than 90% of you said that you would maintain or expand your business with us. Thank you for the vote of confidence, as it motivates us to continue to do great things.
Looking ahead, I’m confident our work will continue to improve and support your business goals. Change is the new normal. We all must adapt and focus on “building the new”. In that spirit, we promise to continue innovating so you can evolve with the digital transformations shaping the future. I’m excited to see what the next years will bring for our partnership. Thank you!