The Growing “XaaS” Service Economy Trend

At Money20/20 Asia last month, we spoke with people from all over the globe about emerging payments trends, and my team shared how Diebold Nixdorf AllConnect Services℠  is powering transformative business opportunities for banks and retailers. What was most interesting to me in these conversations (given my services role) was the level at which companies have accepted the cloud and are now beginning to embrace and seek out the “XaaS” model of service delivery.

Just a few short years ago, the cloud was still a relatively futuristic concept—and the only “as a service” most people thought about was software as a service. Yet the rapid shift toward an “everything as a service” model makes sense when you think about how in our everyday life we are shifting the way we consume technology and other services. From smartphone plans that ensure a new, upgraded phone every year, to the complete saturation of the “car as a service” concept via companies such as Uber and Lyft, our daily lives are indoctrinating us in the value of services on demand: They’re flexible, they remove complexity, and under the right conditions they can do the heavy lifting that enables organizations to focus on their core strengths and long-term strategic growth initiatives.

In our own industry, there are a few major dynamics that are reshaping the services landscape:

  • Self-service channels are more complex.
  • Consumers expect to be able to engage with a company across many different channels, physical and digital.
  • Paper-based processes, fragmented systems, a heavy reliance on physical channels and limited data transparency have created a mountain of embedded inefficiencies in branches and stores.

Banks and retailers need partners who can innovate and grow with them to meet the needs of their consumers, regardless of the technology that is deployed in the branch or the store. Diebold Nixdorf AllConnect Services is designed to add the right kind of value at the right time, wherever your organization needs it most. We work on outcome-based, long-term integrated solutions that are flexible, scalable, multivendor and offer future-focused abilities including predictive insights, big-data analytics and holistic, real-time remote monitoring and service.

Underpinning Diebold Nixdorf AllConnect Services is our global delivery infrastructure of people, processes, tools and technology, which enables us to support our customers’ business model for the long term and become a trusted partner delivering real value. All of this fits with the Diebold Nixdorf vision of driving customer excellence through services-led solutions. Our portfolio of integrated business solutions addresses the challenges that financial institutions and retailers face today, while preparing them for the opportunities of tomorrow. We break the portfolio down into seven solutions:

Maintenance and Availability Services

High system availability is key; it directly impacts revenue and consumer satisfaction. Maintenance and Availability Services increase the performance of Diebold Nixdorf and multivendor systems with first and second line maintenance as well as preventive maintenance services.

Self-Service Fleet Management

Market factors are pressing financial organizations from all sides: low interest rates, complex regulation, new players in the market, changing consumer expectations. Optimizing and transforming your self-service channel for this new reality is critical to continued success. As an experienced single point of contact (SPOC), Self-Service Fleet Management helps you remove redundancies and make end-to-end management of your systems, software and services more efficient and profitable.

ATM as a Service

The mark of success in today’s retail banking industry is the ability to manage change. Diebold Nixdorf’s in-region experts provide day-to-day management of your self-service fleet through individual services and architected solutions that integrate our services, software and hardware into an interdependent Managed Service “As a Service” solution. With ATM as a Service, Diebold Nixdorf takes on responsibility of operating your self-service fleet, providing high system availability, expanded payment processing functionality and asset financing services for self-service hardware and software.

Total Implementation Services

Through Total Implementation Services, we apply our expertise and customer knowledge to design, customization, deployment, installation (including everything from civil works to change management) for deployments, replacements and upgrades, on time and within in budget. Our services use standardized processes and project management methodology, harnessing local and global expert skills, covering management of all involved suppliers and stakeholders. These scalable, modular services provide industry-leading support within multivendor environments.

Managed Mobility Services
In an increasingly mobile-based world, IT infrastructures can quickly get overwhelmed with providing 24/7 access to business-critical information while maintaining uptime, pulling data and ensuring all assets—including apps and devices—are in sight and in use. Diebold Nixdorf’s Managed Mobility Services manages mobile device fleets seamlessly and efficiently. From sourcing and shipping devices, to the day-to-day management, monitoring and analytics and full life-cycling, we ensure your devices are running and up to date.

Store Lifecycle Management

In the highly competitive retail market, providing optimal consumer experiences is priority number one. Ensuring an ideal shopping experience can be challenging when you’re also attempting to operate your store network as efficiently as possible. Store Lifecycle Management provides retailers with tailored IT services that ensure optimum performance and the end-to-end management of business processes. Your organization gains faster access to innovations in a rapidly shifting retail landscape, so you can focus on your core responsibility: improving the consumer experience. With Store Lifecycle Management, you’ll profit from comprehensive, transparent performance and cost insights, and retain control of your IT and store networks.

Branch Lifecycle Management

In the new digital era, human-to-human relationships are more critical than ever. If your financial institution’s strategic goals include deepening consumer relationships and driving down costs, your organization can benefit from our Branch Lifecycle Management services. With Diebold Nixdorf powering your team, your brand can focus on putting its best face forward. Our branch support, branch operations and branch projects offerings cover all operational aspects of a branch’s technical infrastructure during transformation and across the entire lifecycle of a branch.

Money20/20 Asia set the stage for a year in which I think we’ll see new service innovations take the lead across all industries, not just financial and retail. I’m looking forward to working with our clients on new strategic initiatives, enabled by Diebold Nixdorf AllConnect Services and empowered by our global team of experts to revolutionize the way their teams operate.

Wondering how Diebold Nixdorf AllConnect Services could transform your business processes? Let’s start a conversation.