Digital and Human Collaboration: A Forrester Analysis

Human and Digital Collaboration

Digital upgrades to financial institutions can empower employees, not replace them. By finding the balance between technology and humans, personal interactions can become more impactful and branches more efficient.

Imagine the last time you thought, “Wow, that was a lot easier than I thought it would be.” Was it when you returned something at a retail store? Or maybe when you transferred your data from your old mobile phone to your new one? The fact is, when you realize something in your life just got more efficient, you appreciate it – the time you saved, the hassles you avoided.

And building efficiencies is exactly the reason why the drive to digital is crucial to financial institutions (FIs).

The faster a business can get past the fear that integrating technology will replace humans, the faster they can realize that the utilization of digital and humans together is more powerful than humans alone or digital alone.

If you’re looking to digitally empower your consumers or infuse human interaction through your digital touchpoints, you need to develop a flexible roadmap and partner with vendors who can help your strategy come to life.

Watch as Alyson Clarke, principal analyst for e-business and channel strategy at Forrester Research, explains the drive to digital, the relationship between human and digital and the steps an FI must take to ensure efficiency in the branch.

Make sure you also see part two of this series — The Four Imperative to Winning in the Age of the Customer and part three of this series — The Ages of Business.

Diebold develops self-service terminals that offer convenience for consumers and efficiency for the FI. Interested in the drive to digital and the steps you need to take to increase efficiency at your branch? Connect with us virtually.