Be SMART at the ATM: Consumer Tips for Safe Self-Service Transactions
While there is lots of talk around bitcoin and other alternative payment methods, cash is still the undisputed champion in this ever-evolving …
Posts Category: Consumer Experience(pg. 14)
A Branch Transformation Postcard from the Tropics
Recently, I’ve been working with a financial institution with branches in Guam and other Pacific islands, and my experiences there illuminated a …
EMV: Consumer Acceptance of Chip Technology
Payment options are continuing to grow. Go to checkout at any large, national chain and you have your choice to hand over cash, tap your phone or …
Ten of Your Most Challenging ATM Pain Points — Solved
The ATM channel is a critical touchpoint between financial institutions (FIs) and consumers. On average, people visit an ATM more than seven times …
Five Financial Self-Service Trends You Can’t Afford to Ignore
RBR research found more than three million ATMs in use around the globe in 2014 – and that number is projected to grow to four million as financial …