Case Study Round-Up: Branch Transformation Puts Consumer Experiences First

From ground-up branch building to modernizing an existing environment, financial institutions are implementing transformative changes to their brick-and-mortar network that are helping drive new interactions with consumers and enhancing the entire consumer journey. Explore how three different FIs optimized their design aesthetic and banking solutions to become more flexible, functional and focused on delivering a modern customer experience.

New Construction at Sparkasse Oder-Spree

Overhauling a branch from the ground up gave Sparkasse Oder-Spree a unique opportunity to reinvent the consumer experience and deliver the most up-to-date solutions in a modern, welcoming environment. Playing off the surrounding natural environment, the design ushers in light and an open floor plan invites people to engage with staff on multiple levels. Find out how our team collaborated with the bank to incorporate local elements into the design:

 

Optimizing Space at Volksbank Riesa eG

Embracing its motto, “In the region. For the region,” Volksbank Riesa eG updated a traditional branch into a modern hub that is flexible, functional and incorporates regional influences that speak to its customer base. Localization was a key component of the design—as was opening up the space so staff can connect with consumers more easily. With event space and private meeting rooms, the branch transformed into a venue that optimizes consumers’ experiences. Volksbank’s Director of Company Service explains what it was about Diebold Nixdorf’s project presentation that won them over:

 

Reinvigorating a Branch in Short Order at Sparkasse Elbe-Elster

A tight, six-month timeframe and landmark protection requirements might have stalled a much-needed renovation at the Doberlug branch—but Diebold Nixdorf embraced the challenge and implemented a smart, bright design with solutions that updated a 20-year old design into a modern, inviting environment. Find out how we enabled the branch to stay open throughout the entire renovation, while minimizing disruptions to the consumer experience:

 

Contact us today to find out how our branch transformation teams around the globe could transform your branch network.